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Fair Go Casino - Frequently Asked Questions

If you have any questions about Fair Go Casino Australia website, this article is going to be very useful to you. There is a lot of information, as we have also revealed some of the most popular frequently asked questions.

Fair Go Casino Account

How do I open an account?

There are some very simple steps you need to follow to open an account with Fair Go Casino:

  1. Click on the registration button.
  2. Fill in all empty fields with your personal data.
  3. Submit your application for review.
  4. Reach your email inbox and confirm your email address.

What currencies does the Fair Go Casino platform support?

On the website of Fair Go Casino, you can make deposits in EUR, USD, CAD, and NZD.

What will happen if I forget my username or password?

In case you forget your username or password you can do any of the two things:

  • Click on the button ’Forgot password’ and try to follow the steps.
  • Alternatively, you can send an email to the customer support centre, explaining your case.

How can I change my Fair Go Casino email address?

Unfortunately, you cannot change your email address once your account is created.

Can I have more than one account?

It is absolutely forbidden for anyone to have more than one personal casino account.

Fair Go Casino Deposits & Withdrawals

How can I deposit funds at Fair Go Casino?

Making deposits on the site of Fair Go Casino is a very simple process. Login to your already established account and reach the cashier’s page where you can fund your profile with money or request payouts.

Does Fair Go Casino payout?

You should not be worried about your payouts on the site of Fair Go Casino. The website is in the market for the past 5 years and it satisfied a lot of customers with fast and very secure payments. There is not a single review shared by the customer, complaining that no payment is received.

What is the lowest amount I can deposit/withdraw?

For the deposits, you will need to have 20 AUD at least, while for the withdrawals it may depend on the payment method you choose - from 30 to 100 AUD.

Is it possible to deposit funds into someone else’s account?

No! This is something forbidden and we advise you not to do it.

Does Fair Go apply any fees on the deposits?

Absolutely no Fair Go Casino fees will be applied on your deposits.

What to do if I deposited funds but they are missing in my account!

Once you make a deposit, reload and check your account balance. If there are no funds credited you will have to immediately contact the customer support centre for help.

What is the normal withdrawal time of Fair Go Casino?

It depends on the payment method you have selected. Usually, all payout requests are approved within 24 hours, which means you will get your funds in the next 3 business days.

Bonuses at Fair Go Casino

How to activate the welcome bonus of Fair Go Casino?

You do not need to activate anything to get the welcome bonus. Fair Go Casino will automatically credit your account with bonus funds as soon as you make a qualifying deposit.

How many times can I ask for my welcome package bonus?

You can have your welcome bonus package for a maximum of five times up to 200$ each time.

How to check the wagering progress of my bonuses?

Go to your account and click on the bonus section to see the full terms and conditions of the promotions you have, including the wagering percentage.

General Casino Questions

Is Fair Go Casino legit?

Yes, Fair Go Casino is legit and you can freely open an account there, playing with the bonuses and browsing the thousands of casino games that are available on the platform.

Who owns Fair Go Casino?

The website of Fair Go Casino is owned by Deckmedia N.V. and it has a license to operate in many countries, including Australia. The brand owns many other brands including Slotocash, Miami Club and Money Slots.

What happened to Fair Go Casino loyalty program?

The Fair Go Casino loyalty program is still there but for now, it offers only 40% cashback. If this is not enough, check the page with the promotional offers where you will see a lot of nice bonuses, including reload bonuses and deals for existing customers.

Can I play the Fair Go Casino games for free?

Yes, you can play the games of Fair Go Casino for free, as long as you have an account created.

What will happen if I lose my connection while playing a casino game?

Do not panic! The game will be finished in auto mode and if you are a winner your funds will be credited to your profile balance.

What is the best browser to play the Fair Go Casino games?

There is not any specified good browser you can play the Fair Go Casino games. While we had an application, it was better to download it. Now you can play the games directly in the web version of the lobby on all types of browsers - Chrome, Edge, Opera and Mozilla.

How can I find a specific casino game?

If you want to find a specific casino game, go to the lobby of the site and type the name of the game. If you are not able to find the title you want, maybe it is not available on the platform of Fair Go Casino.

What will happen if a technical error occurs during the game?

Do not get panicked. Make a screenshot of the issue and send it to the customer support centre. They will investigate the case and if there are any harms to you and your account, you will be compensated.

Fair Go Casino Security

Is Fair Go Casino legal in Australia?

One of the most legal gambling websites in Australia is Fair Go Casino. It is created with the idea to be among the best gaming portals in the country and because of this, the platform has all licenses to operate freely in the AU and NZ.

What to do in case that the personal data I provided is wrong?

It is not recommended to provide inaccurate data to the casino but if you have something that is not correct, you better edit it immediately and contact the customer support centre, letting them know that.

Do I need to verify my account before the withdrawal?

Yes, it is mandatory to verify your account and if you do not want to have any problems, we suggest you provide any of the below-mentioned documents:

  • ID Card, Passport, Driver License
  • Proof of Address

How do I verify my personal account?

If you want to verify your personal account, you will need to send the required documents to the KYC department or the customer support centre, as the agents there will help you do that. Do not be afraid of providing personal information to the site, everything will be stored confidentially.

How long does it usually take to verify my account?

The verification process is something you must do and you cannot escape from this process. It should not take longer but do not expect to get verified for just a few hours. Usually, it happens between 24 and 48 hours. This is why it is good to be done just after you sign up.

Is my money safe on the site?

You can be sure that all funds that are on the site are safe and you do not need to worry about losing them. There are many protections, including SSL encryption technology, which prevents frauds and scams.

Responsible Gaming

How can I set a deposit limit on Fair Go Casino?

There are two ways of how you can set a deposit limit. The first way is to go to your profile and do it from the settings, while the second way is to contact the support centre.

Can I close my account for a specified period?

Yes, you can close your account and this can happen either from your profile, or using the support centre.

How to delete Fair Go Casino account?

If you want to delete your Fair Go Casino account, we have some bad news. You can close your account but you cannot delete it.

How can I close my personal account permanently?

If you want to permanently close your account, you will need to contact the support centre of the casino, stating what is the reason and why do you want to do it. Just after that, you will be able to close your account.

How to delete gambling account activities at Fair Go Casino?

You cannot delete your activity on the site of Fair Go Casino. But this should not bother you because the history that is older than 1 year are not going to be stored on the website.